SMS Terms & Conditions

LAST UPDATED 11.19.25

These SMS Messaging Terms & Conditions (“SMS Terms”) apply specifically to Combustible Company’s text messaging program. They describe how our SMS Program works, how to opt in, how to opt out, and your responsibilities as a subscriber.
These SMS Terms are separate from our Privacy Policy, which you can find here:
https://combustiblecompany.org/privacy-policy

1. Program Description

Combustible Company’s SMS Program provides text message updates about:

  • Theater productions and events

  • Ticket reminders and notifications

  • Organizational announcements

  • Promo offers and fundraising messages

Messages are sent using Mailchimp as our third-party SMS provider.

Message frequency varies.

Message and data rates may apply.

Your consent to receive SMS messages is not a condition of purchase, ticketing, or donations.

2. Opt-In Requirements

You may join our SMS Program by voluntarily providing your mobile number and giving clear, affirmative consent through:

  • Website sign-up forms

  • Event or ticket purchase checkboxes

  • Live event registration lists

  • Text-to-join keywords (if offered)

You must be the mobile account holder or have permission from the mobile account holder to enroll.

3. How to Opt Out

You may opt out at any time by replying: STOP

This will unsubscribe you from all Combustible Company SMS messages.

You will receive a one-time confirmation message.

4. How to Request Help

If you need assistance, reply: HELP

Or contact us at: info@combustiblecompany.org

5. Supported Carriers

Major U.S. mobile carriers support our SMS Program.

Carriers are not responsible for delayed or undelivered messages.

6. Privacy and Data Use

Your mobile number and any personal information provided to join the SMS Program are handled according to our Privacy Policy, available here:

https://combustiblecompany.org/privacy-policy

We do not sell or rent your phone number.

Mailchimp may process certain data as needed to deliver SMS messages, in accordance with their own privacy practices.

7. Eligibility

By opting in, you confirm that:

  • You are at least 13 years old

  • You have the authority to use the provided mobile number

  • You will notify us if your phone number changes or is reassigned

8. No Guarantees of Delivery

We do not guarantee:

  • Timeliness of message delivery

  • Continuous or error-free service

  • Availability of messages in all geographic areas or on all devices

SMS delivery depends on your wireless carrier.

9. Limitation of Liability

To the fullest extent permitted by law, Combustible Company and its service providers (including Mailchimp) are not liable for:

  • Delays

  • Undelivered messages

  • Errors or interruptions in service

  • Damages arising from participation in the SMS Program

10. Changes to These SMS Terms

We may update these SMS Terms at any time.

Updates take effect once posted on this page.

11. Contact Information

If you have questions about these SMS Terms, contact:

Combustible Company

Email: info@combustiblecompany.org

Website: www.combustiblecompany.org